Help Center

Browse products, add items to your cart, and proceed to checkout. For B2B bulk orders, you can negotiate prices directly with the vendor before placing your final order.

MOQ is the minimum number of units a vendor requires you to purchase to get the wholesale price. Retail items have an MOQ of 1.

Yes! For large bulk orders, you can use our negotiation feature on the product page to discuss a customized price directly with the vendor based on your desired volume.

Orders can only be canceled before they are dispatched. Go to your Orders dashboard to request a cancellation.

Once dispatched, you will receive a tracking link via email. You can also track real-time status in your Account > Orders section.

We accept all major Credit/Debit Cards (Visa, Mastercard), Mobile Money (MTN, Vodafone, Telecel), and Bank Transfers via Paystack.

Yes. All transactions are securely encrypted and processed by Paystack. iekad does not store your PINs or full card details.

Payments usually fail due to insufficient funds, network timeouts, or incorrect OTPs. Please check your balance and try again.

VAT is included in the item price where applicable. Shipping costs are calculated at checkout based on your delivery address.

A digital invoice is automatically generated and emailed to you after a successful transaction. You can also download it from your Orders dashboard.

Standard local delivery takes 2-5 business days. International or cross-border bulk shipping can take 7-21 days depending on customs.

Yes, iekad supports cross-border trade across Africa. International shipping rates will be applied at checkout.

All shipments are protected by iekad Logistics. If an item is lost or arrives damaged, report it within 48 hours for a replacement or full refund.

Currently, all orders are fulfilled via our logistics partners to ensure tracking and buyer protection. Direct vendor pickup is not allowed.

We offer a 7-day return window from the date of delivery for items that are defective, damaged, or significantly not as described.

Go to your Orders, select the item, click 'Report an Issue', and upload photos of the defect. Our team will review the claim within 48 hours.

If the item is defective or the wrong item was sent, the vendor covers return shipping. For buyer's remorse, the buyer covers the cost.

Approved refunds are reversed to your original payment method (Bank or MoMo) within 3-5 business days.

Click 'Become a Seller' in the footer. You will need to submit your business registration details and undergo our KYC process.

Funds are securely routed to the seller's mapped bank account via Paystack's split payment API immediately after the buyer confirms delivery.